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Returns and Complaints

Return Period of 7 days after Delivery is applicable if product received is Defective or damaged or Not as Described.

 

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request by log in into your account or can email us on doctortechindia@gmail.com within the applicable Returns Policy period

 

Returns Processing

 

If you're facing any issues with a product purchased on DoctorTech India, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help or with assistance over call. We will arrange for a replacement if the issue has not been resolved.

 

Returns Pick-Up

 

During pick-up, your product will be checked for the following conditions.

 

1. Correct Product

 

Name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

 

2. Complete Product

 

All in-the-box accessories

 

3. Unused Product

 

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable)..

 

4. Undamaged Product

 

5. The product should be undamaged and without any scratches, dents, tears or holes.

 

6. Undamaged Packaging

 

Product's original packaging/box should be undamaged.

 

Shipping charges will be applicable to the returning party.

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